The real promise of KM is better business practice. IT's promise is different, more efficiently meeting technical specifications, delivering better value than a legacy system, better metrics about more data being more available at the right time. The two promises overlap some and are often confused, but they differ. KM is always hostage to what was not anticipated about the realities of practice. As long as IT systems are operating properly, they simply do what they are told, what has been fully anticipated.

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Spender, John-Christopher

Bridging context and best practice

03/2014
The real promise of KM is better business practice. IT's promise is different, more efficiently meeting technical specifications, delivering better value than a legacy system, better metrics about more data being more available at the right time. The two promises overlap some and are often confused, but they differ. KM is always hostage to what was not anticipated about the realities of practice. As long as IT systems are operating properly, they simply do what they are told, what has been fully anticipated.
More Knowledge
Bridging context and best practice
Spender, John-Christopher
KMWorld Magazine
Vol. 23, n 3, 03/2014, p. 12 - 13

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