The paper explores how organizations learn from adverse events. The findings of the study show that organizations can learn from incidents in a transversal mode, where the relation between learning process and incidents is many-to-many and there is a temporal distance between learning and incidents. The empirical study reveals several cognitive, resource-related, structural, and political factors that qualify the adoption of this mode of learning by organizations. The paper discusses how transversal learning can expand our understanding of learning from incidents, especially when compared with formal-staged mode of learning.

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Rezazade Mehrizi, Mohammad Hosein; Nicolini, Davide; Rodn Mdol, Joan

Transversal learning from information systems related incidents

The paper explores how organizations learn from adverse events. The findings of the study show that organizations can learn from incidents in a transversal mode, where the relation between learning process and incidents is many-to-many and there is a temporal distance between learning and incidents. The empirical study reveals several cognitive, resource-related, structural, and political factors that qualify the adoption of this mode of learning by organizations. The paper discusses how transversal learning can expand our understanding of learning from incidents, especially when compared with formal-staged mode of learning.
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Transversal learning from information systems related incidents
Rezazade Mehrizi, Mohammad Hosein; Nicolini, Davide; Rodn Mdol, Joan
International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 2012)
Valencia, 25/04/2012 - 27/04/2012

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